{"id":6735,"date":"2021-04-09T13:22:13","date_gmt":"2021-04-09T13:22:13","guid":{"rendered":"https:\/\/sundaville.com\/retourneren-klachten\/"},"modified":"2021-07-16T12:45:24","modified_gmt":"2021-07-16T12:45:24","slug":"retourneren-klachten","status":"publish","type":"page","link":"https:\/\/sundaville.com\/nl\/retourneren-klachten\/","title":{"rendered":"Retouren &amp; klachten"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1617975057294{margin-top: -40px !important;background-image: url(https:\/\/sundaville.com\/wp-content\/uploads\/2021\/03\/AdobeStock_157149381-scaled-1.jpeg?id=3516) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1617974798425{padding-right: 50px !important;padding-left: 50px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;]\n\t\t<div id=\"wd-60705ebbcead8\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-60705ebbcead8 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Retourneringen<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text css=&#8221;.vc_custom_1617977036746{margin-bottom: 25px !important;}&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]U heeft 14 dagen bedenktijd om het product zonder opgave van redenen te retourneren, ingaande op de dag van ontvangst van het product. Het product kan alleen ongebruikt en, indien mogelijk, in originele verpakking geretourneerd worden. Voor het retourneren van de bestelling zijn de retourkosten voor uw rekening. Wij zullen het bedrag binnen 14 dagen crediteren.<\/p>\n<p><a href=\"mailto:hello@mnpflowers.com\" target=\"_blank\" rel=\"noopener\"><b>hallo@mnpflowers.com<\/b><\/a><\/p>\n<p>Als een artikel u niet bevredigt en u wilt de bestelling annuleren, kunt u dit formulier gebruiken. U kunt het formulier ook als pdf-bestand downloaden en per e-mail naar ons terugsturen.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1617974806283{padding-right: 50px !important;padding-left: 50px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;]\n\t\t<div id=\"wd-60705ed4b51d5\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-60705ed4b51d5 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Retour formulier<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7264-o1\" lang=\"nl-NL\" dir=\"ltr\" data-wpcf7-id=\"7264\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/pages\/6735#wpcf7-f7264-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contactformulier\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7264\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"nl_NL\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7264-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Naam<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Onderwerp<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> bericht (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Verzenden\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1617975104476{margin-bottom: -40px !important;background-color: #dda895 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243; woodmart_color_scheme=&#8221;light&#8221; css=&#8221;.vc_custom_1617975262907{padding-right: 50px !important;padding-left: 50px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;]\n\t\t<div id=\"wd-60705eec92b2e\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-60705eec92b2e wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Klachten procedure<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text css=&#8221;.vc_custom_1617977092972{margin-bottom: 25px !important;}&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]We doen ons best om onze klanten voor 100% tevreden te stellen, daarom bieden we 100% garantie als het gaat om onze producten. Als je niet tevreden bent en je product wilt retourneren, bekijk dan ons retourbeleid.<\/p>\n<p>Als je een klacht hebt over een van onze producten of diensten, neem dan contact op met onze klantenservice. Vul dan gewoon het contactformulier in. U ontvangt direct een bevestiging per e-mail en u ontvangt binnen 2 werkdagen per e-mail een reactie op uw klacht. Het is ook mogelijk om uw klacht telefonisch of schriftelijk in te dienen (zie adres hieronder). Wij zullen u binnen 14 werkdagen een inhoudelijke (schriftelijke) reactie geven.<\/p>\n<p>Mocht u hier geen prijs op stellen, dan kunt u ook altijd contact opnemen met de afdeling van de Stichting WebwinkelKeur<a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/dispute\/\"> https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/geschil\/<\/a> . Ook is het voor EU-consumenten mogelijk om klachten aan te melden via het ODR-platform van de Europese Commissie. Het ODR-platform is beschikbaar op:<a href=\"http:\/\/ec.europa.eu\/odr\"> http:\/\/ec.europa.eu\/odr<\/a> .&#8221;[\/vc_column_text]\n\t\t<div id=\"wd-60705f0c862d7\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-60705f0c862d7 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Contact<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text css=&#8221;.vc_custom_1625575809520{margin-bottom: 25px !important;}&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>MNP \/ Suntory<\/strong><br \/>\nWeteringweg 3a<br \/>\n2155 MV, Leimuiderbrug<br \/>\nNoord-Holland<br \/>\nNederland<\/p>\n<p>+31(0)172 506 700<br \/>\n<a href=\"https:\/\/mnpflowers.com\/\" target=\"_blank\" rel=\"noopener\">www.mnpflowers.com<\/a><br \/>\n<a href=\"mailto:hallo@plantsome.nl\">hallo@mnpflowers.com<\/a><\/p>\n<p>KvK: 33228598<br \/>\nBTW: NL800166620B01[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; woodmart_color_scheme=&#8221;light&#8221; css=&#8221;.vc_custom_1617977174357{padding-right: 50px !important;padding-left: 50px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;]\n\t\t<div id=\"wd-60705ee094ea9\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-60705ee094ea9 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Klachtenformulier<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7264-o2\" lang=\"nl-NL\" dir=\"ltr\" data-wpcf7-id=\"7264\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/pages\/6735#wpcf7-f7264-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contactformulier\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7264\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"nl_NL\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7264-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Naam<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Onderwerp<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> bericht (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Verzenden\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; 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