You have a 14-day cooling-off period to return the product without giving any reasons, starting on the day of receiving the product. The product can only be returned unused and, if possible, in original packaging. To return the order, the return costs are for your account. We will credit the amount within 14 days.
If an item does not satisfy you and you want to cancel the order, you can use this form. You can also download the form as a PDF file, and send it back to us by email.
We try hard to satisfy our customers for 100%, so we offer a 100% guarantee when it comes to our products. If you are not satisfied and want to return your product, please check our returns policy.
If you would like to complain about any of our products or services, please contact our customer service department. Just fill in the contact form. You will receive a confirmation by email immediately and you will receive a response to your complaint by email within 2 working days. It is also possible to submit your complaint by telephone or in writing (see address below). We will provide you with a substantive (written) response within 14 business days.
If you do not appreciate this, you can also always contact the department of the Stichting WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/dispute/ . It is also possible for EU consumers to register complaints via the ODR platform of the European Commission. The ODR platform is available at http://ec.europa.eu/odr.”